At S-ayAwhile, we strive to provide the highest quality online consultation services to help you improve and integrate your systems. We understand that sometimes, despite our best efforts, things may not work out as planned. Below is our policy on refunds and returns for our online consultation services.
1. Refund Eligibility
Refunds will be considered under the following circumstances:
- If the service you received was significantly different from what was described or agreed upon at the time of purchase.
- If you were unable to access the consultation due to technical issues on our side, and no alternative solution was provided.
- If the consultation was canceled by us for reasons beyond your control.
2. Non-Refundable Services
Our online consultations are considered services that are provided in real-time. As such, refunds may not be available if:
- You change your mind after booking the consultation.
- You cancel the consultation less than 24 hours before the scheduled time.
- The service has been successfully delivered, and you received the consultation as per your requirements.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact us within 7 days of the scheduled consultation date via email at info@s-ayawhile.space.
- Provide your order details, including the consultation date, service type, and a brief explanation of why you are requesting a refund.
- We will review your request and respond within 5 business days.
4. Resolution and Compensation
In the event that we cannot fulfill a consultation or if there is an issue with the service you received, we may offer:
- A rescheduled consultation at no additional cost.
- A partial refund for services that were only partially delivered or did not meet expectations.
- A full refund if we are unable to deliver the consultation service at all.
5. Cancellations by Us
If we need to cancel your consultation for any reason, we will notify you as soon as possible and provide:
- A full refund if the service was prepaid.
- An option to reschedule at your convenience.
6. Contact Information
For any inquiries related to refunds or cancellations, please contact us at:
- Email: info@s-ayawhile.space
Please note that by booking and paying for any of our online consultation services, you acknowledge and accept our Refund and Returns Policy. We are committed to providing a satisfactory experience and are happy to address any concerns you may have.